Patron & Organiser Support

Real people, ready to help. 7 days a week.

Whether you're running an event or attending one, there's someone here to help. Organisers and patron's can reach us 7 days a week via email, phone or live chat.

Excellent

4.9 / 5 Customer ratings

Patron Support

We'll answer your patron's ticketing questions

Lost tickets, refund requests or general ticketing questions can be handed by our team so you can focus on running your event. Your patrons can call, email or use our contact form to get in touch. And if they can't find their tickets, they can use our simple Resend tickets function.

Organiser support

Chat to our ticketing experts

Our team has helped set up thousands of events, so you'll be talking to someone who understands how shows, festivals and race days etc are run. From building your event page through to gate entry on the day and your final payment, you'll have real people you can call.

Chat to our team 7 days a week across email, phone and live chat whenever you need to (minus the AI chat bot).

Full contact centre service

Or take your patron support to the next level

Perfect for small event teams who rely on volunteers or host one event a year, our Multi Channel Call Centre service let's you hand over every patron query you may receive to our dedicated support team, not just the ticketing questions.

Your event will have a dedicated line to our experienced team so don't need to spend hours replying to emails and calls or hire someone to do it for you leading up to the event.

Learn more.