Website Terms of Use - Organiser

This website (“Site”) is owned and operated by Ticketebo Pty Ltd (ACN 164 529 944) trading as Ticketebo ("Ticketebo"). Throughout these Organiser Terms, the terms “Ticketebo”, “we”, “us” and “our” refer to Ticketebo and its associated entities and “organiser”, “you” and “your” refer to the individual accepting these Terms and/or any entity that you are acting on behalf of.

These terms and conditions govern the relationship between you and Ticketebo. Please read this agreement carefully. By creating an account with Ticketebo (“account”), you are agreeing to be bound by the following terms (“Terms”) and by the Ticketebo Privacy Policy [https://www.ticketebo.com.au/privacy-policy]. You must not use or access your account or the Site in violation of these Terms. If you choose not to be bound by the Terms then you must not use your account or this Site to advertise or promote any event.

Ticketebo may vary these Terms at any time and will post the variations on this Site and/or email the varied terms to you. By continuing to use the site after the terms are varied, you agree to be bound by the variation.

1.  Who we are and what we do

No, as the additional costs associated with these payment providers would require us to charge a higher booking fee. As almost everyone these days has (or has access to) a Visa/Mastercard Credit or Debit Card, which means they will be able to buy tickets for your event on Ticketebo.

No, we provide the payment gateway for you as part of the service.  All you need is a bank account so that we can pay you!

In terms of ticketing funds payout, when using our default payment method, we pay out your ticket monies at the end of your event: the timing of which is that we send a final sales report on the Monday after your event - and on your approval and submission of your bank details, we pay the net funds out the next business day.
Need money sooner than that?
If accessing ticket sales monies from your event during the ticketing campaign is important, then please reach out to our sales team to enquire about our new integration with Stripe Payments (which allows organisations to access ticket monies during your ticketing campaign.
(NB Organsations must have a Stripe account; additional Stripe transaction fees apply). Click to find out more about this feature.

They can if they want to but some choose not to, and that’s ok with us. After all, they are your customers, so why should they be forced to register for an account on Ticketebo? Plus, we think everyone has enough passwords to remember without being forced to add another one to their collection!

Yes, we can manage the production of base stock tickets for distribution through other outlets. These tickets will have our integrated barcodes on to ensure a single barcoding solution for your event. This service is one of our Premium Organiser service offerings and is not free to organisers (given the costs of print ticket production and the integration of our barcoding solution unique to your tickets). For more information on this service and for pricing to your ticketing requirements, please contact us on 1800 381 939.

Yes, you are able to select whether you want your event to be found through a Ticketebo site search (and also whether the page can be seen by search engines like Google). Once you've made your event private the only way a person can access your event page is if they know your chosen URL (and will need to type that into their web browser or click on a link to the page that you send them).  

As an organiser a number of detailed sales reports are available to you, and you are able to set the frequency at which you automatically receive these reports. The reports available are as follows: Detailed Sales report (all sales with ticket/transaction details); Attendee report; Combined Multi-event Sales reporting; Reserved Seating Plan reporting. In addition the free Ticketebo App will provide you a live feed of how many tickets have been sold to your event (including reporting by ticket type).

Yes. Ticket volumes are set for your ticket types and when these volumes are reached the ticket type will be marked as sold out on the ticketing page, ensuring you cannot oversell tickets to your event.

Yes, it is quite normal that there are multiple ticket types available for sale to the same event (eg Adult / Concession / Family tickets).

Are we able to set up promotions to help drive ticket sales?

Yes, there are a considerable number of options here, and our Client Services team can work with you to devise a promotional schedule which best suits your event’s needs. Discounts can be automatically applied based on a range of rules determined by you (eg multi ticket package discounts), or through the use of a Coupon Code system whereby the you determine the rules of how these work giving you full control of your pricing and promotional offers (eg.a 15% weekend promotion). We have a large number of options available to organisers in terms of promotional codes. Codes can be issued which provide a $ or % discount per item or per sale.

Are we able to issue complimentary tickets for our paid event (eg tickets for our VIP Guests)?

Yes, our Client Services team can assist you in issuing you a management 100% discount code specific to your event - which when applied at checkout will remove the total price of the ticket/s from the cart. A charge of $1 (Inc) per ticket is liable for paid ticket types where tickets are processed using the 100% discount code (deducted from your final ticket sales proceeds).

If we are registered for GST, can you issue Tax Invoices on our behalf to patrons?

Yes, in our role as your limited commercial agent, on provision of your valid ABN details, and active GST registration status, then the ticket/s issued to your patrons will include a Tax Invoice detailing the GST charged in their order. In the case of a non GST registered entity we issue patrons a Receipt on your behalf. In all cases where the booking fee is paid for by the consumer, then the patron will also receive a tax invoice detailing the GST paid in the Booking Fee to Ticketebo.